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Frequently
asked
questions
Everything you need to know about buying skins on Skins Empire. Can't find an answer?
View all FAQsHow old do I have to be to use Skins Empire?
You must be at least 18 years old to create a Skins Empire account and buy skins.
What should I do if my payment was declined?
Double-check your card details, available balance, and that 3-D Secure is enabled. If it still fails, try another card or contact your bank — most declines come from issuer-side fraud rules.
Where can I find my purchased items?
After successful payment, track your order on the Orders page. Tradable items are delivered to your Steam account via your Trade URL.
I accidentally bought the wrong item — can I get a refund?
Digital items are generally non-refundable once the order is accepted, especially after delivery to Steam. See our Refund Policy for exceptions (e.g. our error, duplicate charge, or inability to fulfil).
How do I contact support?
Email info@skins-empire.com and include your order number and account email.