Refund Policy

All purchases on Skins Empire are processed in EUR. Because in-game items are delivered digitally and instantly, all sales are considered final once the trade has been confirmed on the underlying game platform.

When you can request a refund

• The seller failed to deliver the item within the disclosed delivery window.
• The delivered item does not match the listing (wrong skin, float, or condition).
• The transaction was charged but no Steam trade offer was ever sent.

How to request a refund

Open a dispute from your Orders page within 7 days of purchase. Our team reviews each case manually and typically responds within 48 hours. Approved refunds are returned to your original payment method within 5–10 business days.

Non-refundable cases

Items that have already been traded again, modified, or removed from your inventory after delivery are not eligible for a refund. Buyer's remorse is not a valid reason.